Windows XP Shutdown Troubleshooter“With its rock- solid foundation and ground- breaking new features, Windows XP Professional won’t quit working, even when your workday is done.” — Microsoft(Did they know what they were saying?)Shutdown problems in Windows XP can be caused by many factors, just like earlier versions of Windows. These included: a damaged exit sound file; incorrectly configured, damaged, or incompatible hardware; conflicting programs, or an incompatible, damaged, or conflicting device driver. For a step- by- step troubleshooting method that applies to all versions of Windows 9x, see the generic Windows Shutdown Troubleshooter. Some of its steps may be found to apply to Windows XP as well, though many will not. Windows XP shutdown issues mostly center around a very few issues, especially legacy hardware and software compatibility issues. Currently, the leading cause of Windows XP shutdown problems is hardware incompatibility, including driver issues. These are detailed below where known. However, it is impossible to list every possible hardware or driver issue individually. My best advice is: Check all drivers for all hardware devices to ensure that they are the current best for Windows XP. Troubleshooting Windows XP Shutdown Issues. 08/01/2002 It's been a number of months now since Windows XP made its debut. Shutdown problems continue to be. PROBLEM SOLVED. THREAD CLOSE. My computer specs Dell XPS 14. Core i7, 8GB RAM, 2GB Graphics, Windows 7 64Bit. Problem I shut the lid of my laptop and it went into. The blue screen of death (BSOD) is simplified on Windows 8, with most of the confusing text eliminated. The most important piece of information — the error code. Note This topic is for programmers. If you are a customer who has received a blue screen error code while using your computer, see Troubleshoot blue screen errors. It happened twice to my 5S yesterday in rapid succession. The phone rebooted while I was using it. How to Disable “Install Windows Updates and Shut Down” Option in Windows Start Menu? Almost all Windows users use "Windows Updates" to download and install. In some cases, Windows fails to respond to keyboard and mouse commands. This is known as a locked-up or frozen state. To restart or shut down a locked-up computer. If you are using Windows 8 or Windows 8.1 operating system, you might be very. REBOOT INSTEAD OF SHUTDOWNMost Win XP shutdown problems reported thus far have been that it reboots when shutdown is attempted. This may be a global symptom emerging from several distinct causes, because, by default, XP executes an automatic restart in the event of a system failure. Therefore, more or less anything compromising the operating system during the shutdown process could force this reboot. Disabling the “restart on system failure” feature may permit the exact cause to be isolated: Right- click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”Here are some things that have produced this reboot- instead- of- shutdown symptom: By now, the Roxio/Adeptec Easy CD / Direct CD software is well documented as being the major cause of this undesirable shutdown behavior. SOLUTION: Roxio has released new drivers (here) to solve this problem in both the Platinum and Basic editions of Easy CD Creator 5. As expected, at least half of the Win XP shutdown problems went away with the release of these patches. One warning about this patch comes from correspondent Bert Smith: Be sure to read the directions! Many Easy CD users (but not all) found that installing Easy CD 5. Direct CD component. UDFRINST. Several people solved this reboot- on- shutdown problem by deleting the UDFRINST file. This file is part of the Roxio CD- RW software for systems not using Direct CD. CDRALW2. K. SYS. Correspondent Larry Blumette identified the CDRALW2. K. SYS file (version 1. Roxio file causing his shutdown problems and error conditions. When he deleted or renamed this one file, his problems went away. Roxio’s Video Pack 5 causes the same problem because it contains includes the main parts of Easy CD 5. SOLUTION: Uninstall Video Pack 5 and also delete CDRALW2. K. SYS(Tip from Christian M. However, this solution may also have the side- effect of disabling access to your CD or DVD drive. SOLUTION TO THE SIDE- EFFECT: Apply one of the repair methods in MSKB Article 2. Code 3. 1 Messages Occur After Removing Adaptec Easy CD Creator 4. Windows 2. 00. 0(Tip from Peter Kingsley). Whether or not APM is enabled makes a difference — but the effect could go two ways. Some users report that XP reboots on shutdown if APM is enabled, but shuts Windows down just fine if APM is disabled. Other users report exactly the opposite behavior. According to Jack Dunne, this is similar to a known Windows 2. The issue seems related to the computer’s specific hardware or BIOS — so, as with all NT operating systems, stick to the Hardware Compatibility List where possible. USB Connections As can be seen from remarks in the Misc. Hardware Issues section below, several different USB- related issues can impact shutdown. One of the most concrete examples was a “reboot on shutdown” problem contributed by correspondent Rick Bross. If his several USB devices (PDA cradle, flash card reader, etc) were plugged into the motherboard’s USB ports, his computer would reboot on an attempted shutdown; but when, instead, he plugged them into an external USB 2. Vista Blue Screen Shut Down Then Restarts After ShutdownThe same devices plugged into an Asus A7. M- 2. 66. D dual AMD 2. MP system on the same OS worked without problem.)“Wake on” power settings Power- management settings that have the computer “wake” on LAN, USB, modem, or (for that matter) probably anything else may also trigger a restart after shutdown. Correspondent Simon Wei provided this tip after a friend of his found an old old Logitech USB mouse would trigger “wake on USB” after every Windows shutdown. Their solution was to remove that particular mouse and all worked fine. The principle is much more far- reaching than this one example. Hidden “wake on” power settings If you have an Ethernet card integrated into your motherboard, you may have hidden “wake on” settings that are harder to find. Site visitor Jim Porter found that his Asus P5. REBOOT INSTEAD OF SHUTDOWN. Most Win XP shutdown problems reported thus far have been that it reboots when shutdown is attempted. This may be a global symptom. This article will show you what iPhone blue screen of death is and top 5 ways to fix your iPhone 7/SE/6s/6s Plus/6 Plus/6/5S/5C/5/4S/4 blue screen of death. GDC- V Deluxe motherboard had a “wake on” setting in Device Manager . If you use it as a simple generic keyboard, there’s no problem; but, if you install the Key Commander software that drives the special Internet functions, Win XP will restart instead of shut down. Unfortunately, Logitech has decided that they will not be updating this driver for this keyboard. Haak.)Logitech Mouse. Ware 8. 6. Windows reboots when shutdown is attempted. The software caused a BSOD with KBDCLASS. SYS. Removing the software solved the BSOD the problem. Removing the software resolves the problem. In the one case known to me, the problem was solved by switching the modem’s connector from the USB 1. USB 2. 0 PCI card. Goonan.)SHUTDOWN HANGS ON “SAVING YOUR SETTINGS”During shutdown or reboot, Win XP may hang (stop responding) at the “saving your settings” screen. During such a hang, there is no response to Ctrl+Alt+Del; the mouse may or may not work. The problem may be intermittent. This is a known bug in Windows XP, for which Microsoft has a supported fix. To learn how to get this patch, see MSKB 3. Windows XP Stops Responding (Hangs) During Windows Shutdown.” The necessary patch is included in Windows XP Service Pack 1, and also is now available on the Windows Update site under “Recommended Updates” for Win XP Professional, titled “Restarting Windows XP.” However, to find it, you may need to reconfigure how Windows Update appears for you, by enabling the Windows Update Catalog as follows. At the Windows Update page, click Personalize Windows Update at the left, and then Enable the Windows Update Catalog. Save your settings. This adds the Windows Update Catalog link in the left box. Click this link, then click Find updates for Microsoft Windows systems. Pick Windows XP in the drop- down list, click Search, take Recommended Updates, and find the “Restarting Windows XP” patch which references Q3. As a workaround, newsgroup correspondent “lou” resolved this problem by dismantling the Windows XP logon Welcome screen. In the Control Panel, click User Accounts, then click “Change the way users log on or off.” Uncheck the box that says “Use the Welcome screen.” This removes the initial logon screen with individual icons for each user and, instead, pops up the classic logon prompt that requires each user. SBLive: DEVLDR3. 2. EXE PROBLEMSIn the early days of Win ME, one of the biggest culprits for shutdown issue was the Creative Labs Sound. Blaster Live. History repeated itself in the Beta phase of Win XP. SOLUTION: The SBLive drivers in the released version of Win XP solved the shutdown problem for most (but not all) SBLive users. Here’s the commonly reported problem scenario people encountered: On attempting shutdown, nothing at all appears to happen for a prolonged period of time. Eventually, an “End Task” window appears, wanting to terminate DEVLDR3. EXE. No matter what one does, one ultimately is locked out of shutting down other than by a power switch shutoff. Correspondent Sean Caldwell summarized his steps: Shutdown Windows. Remove the Creative card. Reboot in Safe Mode. In the \WINDOWS\SYSTEM3. DEVLDR file. Fully shutdown the computer before rebooting. Some users report that the DEVLDR problem continues to plague them even with the new drivers. If installing the new drivers. Correspondent Martin Sladek wrote: “I’ve run into the very same problem with SBLive Value drivers. The problem was so severe I ran without the software all together. Since then, SBLive 5. I had installed the 5. Windows 2. 00. 0 Pro. I’ve not had a single problem since.”But updating your drivers in Win XP may not be as easy as one would hope. Some problems especially appear where multiple users are enabled on the system and one switches between users during a single Windows session. There may be numerous files with the same name (but different version numbers!) variously located in the I3. SYSTEM3. 2, and SYSTEM3. REINSTALLBACKUPS\0. These may conflict with each other. If you rename DEVLDR3. SYSTEM3. 2, another one will replace it. But if you use DEVLDR3. I3. 86 folder, this problem doesn’t occur. Reboot when finished to reinaugurate the disabled service. HARDWARE ISSUESIn addition to hardware issues mentioned under other specialized topics on this page, many users have written identifying specific hardware as at the root of the Windows XP shutdown issue. Here’s what they have reported: CD- ROM DRIVE: Samsung 2. Correspondent Y. Leroux has identified the culprit in his shutdown problem, but doesn’t yet have a permanent solution. If his Samsung CD- ROM drive is empty, Win XP hangs on shutdown. To work around the problem, he either leaves a CD- ROM in the drive, or leaves the drive door open. He wanted to share this tip with others (thanks, Y.). Does anyone have a permanent solution for this one? DVD- RW DRIVE: Pioneer DVR- 1. DVR- 1. 08. Correspondent L.
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